Privacy & Policy

Privacy Policy

Zenoxy Therapeutic Services Brokerage is an establishment incorporated under Department of Economic Development, Dubai Government with License Number 962629, and having its registered office at P.O. Box 11745, 17th St, Plot No. 125-136, Suite No. 601, Al Salemiyah Towers – Dubai.

ZenOxy Therapeutic Brokerage Services(“ZenOxy”, “We”, “Our” or “US”) is the owner of and the ZenOxyDigihealth mobile application (the URLs and mobile application together referred to as "Websites" and "Platform"). The terms 'You' or 'Your' refer to You as the user (whether You are a Registered User, Unregistered user or an Practitioner/Lab/Pharmacy) of the Website or of the services offered by the Website ("Service"). ZenOxy Therapeutic Brokerage is committed to Your privacy. This privacy policy ("Privacy Policy") applies to the collection, use, storage, processing, disclosure and transfer of Your Information (defined below) when You use the Website and/or the Services.


1.1. By clicking on the “I accept” button at the bottom of the “Terms of Use page” or by providing us your personal information or by making use of any service or feature provided by website and platform, you hereby consent to the collection, storage, processing, disclosure and transfer of your information in accordance with the provision of this privacy policy.

1.2. You acknowledge that you are providing your personal information out of your free will.

1.3. You have the option of not to provide your personal information sought to be collected. At any given time you want to withdraw your consent, provided such withdrawal of consent is initiated by sending us an email. If you do not provide us personal information or if you withdraw the consent, ZenOxy shall have the option not to fulfill the purpose for which the personal information was sought and ZenOxy may restrict you form using website and platform.


2.1. We may update this privacy policy from time to time.

2.2. When We update Our Privacy Policy, the next time You visit the Website, the Website will provide a message which will intimate You of the amendments to the Privacy Policy. You will be required to provide Your consent to the amendments before You proceed. If You do not agree to the amendments, please do not use the Website any further.


3.1. The kinds of information that We collect about You include Personal Information and Non-Personal Information. Personal Information and Non-Personal Information are collectively referred to as "Information".

3.2. Personal Information is data collected that can be used to uniquely identify or contact You. Personal Information for the purposes of this Privacy Policy shall include, but not be limited to:

  • Name

  • Birth date

  • Email address

  • Gender

  • Blood group

  • Financial information such as Bank account or credit card or debit card or other payment instrument details

  • Gender

  • Medical records and history

  • Login ID and password

  • Location

  • Emirates ID/ Passport

3.3. We may also seek permissions to use camera, microphone and phonebook at point where required.

3.4. We may also collect other information when you visit our website and platform.This non-personal information may be stored in server logs and would not assist us to identify you personally. Such non-personal information may include:

3.4.1. Your usage details such as time, duration, frequency, pattern of use, features of use and the amount of storage used.

3.4.2. Master and transaction data and other data stored in Your user account.

3.4.3. Internet Protocol address, browser type, browser language, referring URL, files accessed, errors generated, time zone, operating system and other visitor details collected in Our log files.


The methods by which We collect Your Information include but are not limited to the following:

  • 4.1. When You register on Our Website and platform.

  • 4.2. When You create a profile on Our Website/platform or as part of Services.

  • 4.3. When You provide Your Information to us.

  • 4.4. When You use the features and services on Our Website and platform

  • 4.5. When You access Website/platform or Services.

  • 4.6. By use of cookies (discussed below).


We collect Your Information for various purposes, including the following:

  • 5.1. In order to enable you to use the website or platform and to utilize our services. For instance, You may provide your financial information in order to process a payment which you need to make on the website or you may provide your health related information on the website in order to consult privately with the registered practitioners.

  • 5.2. To respond to your enquires.

  • 5.3. To provide you information about the product and services available on website and platform.

  • 5.5. To inform you about the problems incurred on the website and platform including addressing technical problems.

  • 5.6. For proper administering of the website and platform.

  • 5.7. To conduct internal research and reviews for the website and platform(e.g. to examine which age group people are visiting our website maximum).

  • 5.8. To improve the services, features, content and advertising on the website and platform.

  • 5.9. To protect the integrity of website and platform.

  • 5.10. To respond to judicial process and provide information to government agencies and law enforcement agencies with an investigation on matters related to public safety, as permitted by law.

  • 5.11. To make disclosures as may be required under applicable law.(above uses collectively referred to as "Purpose(s)".


We are not sharing any personal data to any third party website or outside the country for any reason except for bank and government agencies.


The security of Your Personal Information is important to us. We have adopted reasonable security practices and procedure to ensure that the Personal Information (protected health information) collected is secure. We will not share the data with any third party except bank and applicable government agencies. While we will endeavor to take all reasonable and appropriate steps to keep secure any information which we hold about You and prevent unauthorized access.


We may store temporary or permanent 'cookies' on Your computer. A cookie is a small piece of data that is sent to Your browser from a web server and stored on Your computer's hard drive. A cookie cannot read data off Your hard disk or read cookie files created by other sites. Once You close Your browser, the cookie simply terminates. You can choose whether to accept cookies by changing the settings of Your browser. You can reset Your browser to refuse all cookies or allow Your browser to show You when a cookie is being sent. If You reject the cookies on the websites, You may still be able to use the Websites, but it shall be limited to certain minimal functionality. ZenOxy and Our business partners may use cookies to better personalize the content, banners, and promotions that You see on the Websitesand platform.


  • 9.1. ZenOxy may provide you third-party website links on the website and platform that direct you to other or third-party websites/applications/content.

  • 9.2. Links to third-party websites are provided for your convenience and exercise your judgments when visiting the third-party website from the ZenOxy website or platform.

  • 9.3. ZenOxydoes not endorse any third party website, your usage of such third party violation websites and the content available on such website is subject to the use of respective third party website, ZenOxydo not take any responsibility for your use of any third party website.


If Your Personal Information changes, or if You need to update or correction in Your Personal Information or have any grievance with respect to the processing or use of Your Personal Information, for any reason, You may send updates and corrections to us at our mentioned email ID and We will take all reasonable efforts to incorporate the changes within a reasonable period of time. If Your Personal Information is stored as part of Your profile on the Website, You can update Your profile on the profile pages of the Websites.


You are not allowed to use the Website or the Services of the Website if any of the terms of this Privacy Policy are not in accordance with the applicable laws of Your country.


ZenOxy may retain such information collected from Users from its Website or Services for as long as necessary, depending on the type of information; purpose, means and modes of usage of such information; and according to the SPI Rules. Computer web server logs may be preserved as long as administratively necessary.

ZenOxy reserves the right, in its sole discretion, to change, modify, add or delete portions of the terms of this Privacy Policy at any time.

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